Dell has asked US Consumer Product Safety Commission for assistance in finding out the root cause for the recent laptop explosion which occurred in a Japanese conference.
We replaced the customer’s computer and are still investigating the cause. We think it was a fault in a lithium ion battery cell. Dell’s engineering teams are working with the Consumer Product Safety Commission and a third-party failure analysis lab to determine the root cause of this failure and to ensure we take all appropriate measures to help prevent a recurrence. By the way, lithium ion batteries are used in billions of notebooks, mp3 players, PDAs and cell phones these days.
The root cause and a solution for this issue must be found out at the earliest. I feel Apple should also join this investigation as they were also in news for the same recently.
I would like to know your feedback about this???
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